Director of Creative Initiatives

Job Title:  Director of Creative Initiatives
Department:  Administration
Reports To: President/Chief Executive Officer
FLSA Status: Exempt

Summary

Oversees work training and accreditation for individuals with special needs within the NH agency. Programs include the GoGrocery (GG) training unit and the Center for Independent Futures (CIF) collaboration associated with GG, the NH Youth Navigation Center, the Custodial Training department, accreditation from Commission on Accreditation of Rehabilitation Facilities (CARF) and other new projects that are developed in association with our social enterprise services

Essential Duties & Responsibilities

GoGrocery
1. The Director of Creative Initiatives will oversee all aspects of the GoGrocery (GG)
program, including hiring, supporting and evaluating the GG staff, job coaches,
volunteers and other key stakeholders associated with the program.
2. Helps develop curriculum for the GG program, and regularly reviews the content for
relevancy, usefulness to the participants, and
3. Provides oversight and reports for billing to DOR, NLACRC, private pay and other
funding partners to ensure that billing is completed on-time, accurately and per the
budget. Seeks other funding for the program as appropriate. Assists the finance
department in monitoring income, expenses and collections for this division.
4. Collaborates with the Center for Independent Futures (CIF) for both the New Horizons GG program, as well as any partnerships/contracts developed with other agencies and schools. Develops clear lines of communication within the NH agency and with community partners to ensure that our partners feel valued, included and informed.
5. Markets the GG program to community partners, including schools, family members, and clients of the agency.
6. Provides analyses of outcomes data to support effective decision-making.

NH Youth Navigation Center
1. Provides support and oversight of the NH Youth Navigation Center (YNC), including
hiring, supporting and evaluating the YNC staff, job coaches, volunteers and other key
stakeholders associated with the program.
2. Markets the YNC to key stakeholders, including local schools, DOR, NLACRC and
other potential partners.
3. Provides regular outcomes data to the Windsong Foundation and other investors in the program to ensure that our outcomes, data, and other relevant information is presented in a transparent, timely manner.
4. Works closely with other NH departments to ensure that client flow between and
among the programs is seamless.
5. Develops strong connection to local community colleges and universities to assist
clients interested in accessing high educational opportunities.
6. Markets the YNC program to community partners, including schools, family members, schools, and potential funders/
7. Provides analyses of outcomes data to support effective decision-making.

Custodial Training Department
1. The Director of Creative Initiatives will oversee all aspects of the Custodial Training
Program, including hiring, supporting and evaluating the CT staff, job coaches,
volunteers and other key stakeholders associated with the program.
2. In collaboration with the Facilities Manager and the Employment Services division of NH, develops a training and career path for trainees of this program.
3. In collaboration with the Facilities Manager, develops a Statement of Work (SOW) for the NH campus and off-campus sites to ensure that clients have a clear set of training outcomes for this program.
4. Develops relationships with other custodial firms to confirm best practices, develop
career paths for clients graduating from the program, and to find collaborative
ventures as appropriate.
5. As warranted, uploads the CT curriculum into the CIF platform, with an eye towards
selling the platform to other CIF agencies.
6. Markets the GG program to community partners, including schools, family members, and clients of the agency.
7. Provides analyses of outcomes data to support effective decision-making.

Development of Social Enterprises
1. In collaboration with the CEO, the Executive Vice President, and other key
stakeholders, develops new social enterprises to create training opportunities for our
clients while managing the double bottom line.
2. Secures funding for start up—and as appropriate, on-going support—for these
important enterprises.
3. Markets the social enterprises to key stakeholders, and creates marketing materials as needed for each business service.

Commission on Accreditation of Rehabilitation Facilities (CARF)
1. Oversees the overall accreditation process for the NH agency, and ensures that the
agency is up-to-date on all standards. CARF accreditation signals a service provider’s
commitment to continually improving services, encouraging feedback, and as such,
beyond just accreditation, NH should be positioned to be a leader in the field as
demonstrated by our review results.
2. Provides oversight for reviewing the current manuals and our compliance efforts,
assigning tasks associated with meeting or exceeding standards for each
department/survey division, scheduling the review itself, meeting with reviewers and
coordinating schedules, following up on any noted deficiencies and/or
recommendations, and providing updates to the CARF organization on a yearly or asneeded basis.

Other Duties & Responsibilities

1. Attends meetings as required.
2. Supports the Agency’s mission and partners with others to accomplish the goal of
enriching the lives of individuals with special needs.
3. Sustains the highest professional and ethical standards at all times.
4. Maintains proficiency in computer applications and databases as required for this
position.
5. Performs other duties as assigned.

Supervisory Responsibilities

This position supervises directly or indirectly staff associated with all programs within this division.

Qualifications

To perform this job successfully, an individual must be highly
professional and able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.

Must support the agency’s mission of supporting individuals with special needs to reach
their highest level of independence. He/she must be able to manage crisis situations and
have access to the necessary resources for consumers to live and work effectively in the
community. Ability to organize, administer and coordinate a program and to act decisively
and competently. Good verbal and written communication skills are also required.

Belief in the agency philosophy and in the dignity of the individual; demonstrated ability
to work in a cooperative and supportive manner with staff, consumers, and the community;
must also demonstrate the ability to organize work in an efficient and timely manner to
meet the demands of the job.

Education and/or Experience

Education equivalent to a bachelor’s degree in rehabilitation, human services or a related field from an accredited college or university.

NH strongly supports and promotes individuals from diverse backgrounds, including those
with disabilities, to obtain and retain management positions within the organization.

Language Skills

Ability to read, analyze, and interpret in English general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write in English reports, business correspondence, and procedure manuals. Ability to effectively
present information in English and respond in English to questions from groups of board members, managers, staff members, vendors, customers, governmental agencies, clients, and the general public.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk; and hear. The employee frequently is required to reach with hands and arms. The employee occasionally is required to stand; walk; stoop and kneel. The employee must frequently lift and/or move up to 25 pounds.