Senior Director of Employment Services

Job Title:  Senior Director of Employment Services
Department:  Employment Services
Reports To: Chief Operating Officer
FLSA Status:  Exempt


Senior Director of Employment Services oversees and drives the vision for all employment-related services provided by New Horizons.  Promotes practices and policies that supports the full inclusion of individuals with disabilities in the community.  Develops and maintains business and community relationships that mutually benefit individuals with disabilities and business/community partners. Oversees the operations of the Employment Services Department, that includes program evaluation; budget development and administration; CARF compliance; Title XVII and NLACRC contract compliance; staff training; and liaison to other departments and outside agencies.

Essential Duties & Responsibilities

  1. Cultivates and maintains business and community relationships in alignment with Employment Services strategic vision and objectives.
  2. Develops programs that increase employment opportunities and community inclusion for individuals with disabilities, while creating mutual benefits for the business and community partners.
  3. Promotes practices and policies that support the full inclusion of individuals with disabilities in the workforce and in the community.
  4. Oversees and confirms the operations of the Employment Services Department are effectively managed to the highest standard.
  5. Creates a department and agency culture that results in exceptional service to consumers, a quality work environment for staff, and effective interdepartmental cooperation and communication.
  6. Strives for continuous quality improvement in all areas and aspects of program operations.
  7. Ensures that the department provides quality services to consumers that enable them to achieve their full potential for employment and accomplish the goals identified in their IHSP service plan.
  8. Ensures the department complies with and meets all CARF standards and funding source requirements.
  9. Provides ongoing training, support, supervision and mentoring to enable staff to competently perform their assigned duties; ensures new staff are adequately trained prior to providing direct services; and ongoing staff receive training to enhanced their existing skills and competencies.
  10. Implements policies, procedures, and timelines to ensure compliance with all CARF standards and funding source requirements.
  11. Develops and implements a realistic, financially sound annual budget. Tracks performance to budget on monthly basis and identifies trends and variances to budget. Makes operational changes where appropriate to improve or sustain the department’s financial performance.
  12. Confirms case records meet CARF and funding source standards by overseeing monthly reviews of case records in accordance with the Case Record Review Protocol.
  13. Makes every effort to achieve program outcomes identified on the Outcomes Management Report. Tracks and reports on program outcomes via Outcomes Management Report every six months and the character of caseload every twelve months.
  14. Ensures that all billing is completed timely, accurately and in accordance with sound financial practices.
  15. Makes every effort to maximize consumer enrollment and to ensure that consumers are placed into jobs that match their interests and abilities, that the time from authorization to placement is minimized, job retention is maximized, and authorized hours of job coaching are fully utilized.

Other Duties & Responsibilities

  1. Attends meetings as directed by the Chief Operating Officer.
  2. Participates as a member of the Leadership Team.
  3. Supports the Agency’s mission and partners with others to accomplish the mission.
  4. Maintains the highest professional and ethical standards at all times.
  5. Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises the Employment Services Management Team and indirectly supervises all members of the Employment Services department.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An individual must possess knowledge of the needs of persons with developmental disabilities and have the ability to relate effectively with persons with disabilities.  Ability to manage crises.  Ability to organize, administer and coordinate program and to act decisively and competently.

Use of a vehicle, a valid California driver license, and a driving record acceptable to the agency’s insurance carrier is required.

Education and/or Experience

A bachelor’s degree is required.  A master’s degree in business administration or a related field is preferred.  A minimum of five years of progressively responsible management experience is required.  Additional professional experience may be substituted for education at the discretion of the Chief Executive Officer.

Language Skills

Ability to read, analyze, and interpret in English general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write in English reports, business correspondence, and procedural manuals.  Ability to effectively present information and respond in English to questions from groups of managers, clients, customers, and public.

Mathematical Skills

Ability to add, subtract, multiply and divide at the high school level.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; sit; and use hands, fingers, handle or feel.  The employee is occasionally required to reach with hands and arms.  The employee may regularly lift and/or move up to 10 pounds.  The employee may occasionally lift and/or move up to 25 pounds.