Community Living Services Coordinator
Job Title: Community Living Services Coordinator
Department: Community Living Services
Reports To: Director of Community Living Services
FLSA Status: Non-Exempt
Conducts quality assurance consumer home visits weekly to ensure Life Skills Instructors are providing quality services to consumers in the community in a home of their own. Oversees caseload of 10 to 15 consumers; directly supervises and schedules the staff assigned to provide life skills instruction and/or supportive living services. Provides direct care services up to 24 hours per week and 16 administratively. Supports and serves as back-up to Community Living team
Essential Duties & Responsibilities
- Carries out the Community Living Services’ Vision.
- Ensures that each consumer is provided with the authorized monthly service hours.
- Makes community home visits to each consumer’s residence once a month to ensure Life Skills Instructors are providing quality services.
- Utilizes “Site Visit Audit” to review and document quality of service.
- Based on results of home visit, provides immediate training to Life Skills Instructors and documents the outcome.
- Reviews log sheets on a weekly basis to ensure that the Life Skills Instructors are assisting consumers to make appropriate progress in achieving their Individual Service Plan (ISP) goals in a person centered way.
- Ensures that all consumers are healthy and safely living on their own, and are receiving the support and assistance needed.
- Coordinates and schedules staffing to cover all authorized hours of support.
- As needed, substitutes for staff in their absence, provides consumer services and supports, and transports consumer when needed.
- Ensures that medical assessment and care instructions are conveyed to the Medical Physician and coordinates annual medical appointments on timely basis.
- Collaborates with consumers, families and staff to develop an Individual Service Plan that includes a set of achievable and measurable goals that meet consumer needs and preferences using a Person Centered Model.
- Ensures new staff is fully trained to effectively carry out their duties and responsibilities. Provides ongoing guidance and support to staff as needed.
- Ensures that all consumer issues are identified, communicated to appropriate parties, and resolved in a timely manner.
- Must be accessible to both consumers and staff when needed by using company cell phone. Shares on-call duties with team members in equitable manner.
- Provides timely assessment of staff performance, performance issues, performance improvement plans, etc., and provides timely documentation of such to the Director of Community Living Services and the HR Department.
- Completes all paperwork, documentation, and progress notes timely and correctly.
- Maintains current certification in first aid and CPR.
- Completes annual Satisfaction Surveys for all consumers served.
- Serves as back up to other CLS Coordinators as needed.
- Supports other CLS team members as needed to ensure the highest level of quality services to the consumers and customer service
Other Duties & Responsibilities
- In collaboration with the Director of Community Living Services, develops and maintains a pool of housing resources for consumer’s current and future needs. Documents housing search, follow up and outcome.
- Completes all paperwork, documentation, or progress notes in a timely and correct manner.
- Attends meetings and trainings as directed by Director of Community Living Services.
- Maintains the highest professional and ethical standards at all times.
- Supports the Agency’s mission and partners with others to accomplish the mission.
- Performs additional duties, as assigned.
Directly supervises Life Skills Instructors. Carries out supervisory responsibilities in accordance with the agency’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Flexibility to work varied hours including evenings and weekends.
Problem solving skills and the ability to follow through on a situation to its logical end. Attention to detail and the ability to use good judgment and make sound decisions relating to the health and safety of the consumers served.
Computer proficiency in Outlook, Word, Zoom, and ability to learn new applications as needed. Has the ability to effectively use scheduling and timekeeping applications.
Excellent time management and communication skills.
Access to a vehicle, proof of vehicular insurance, a valid California Driver’s License, and a driving record acceptable to the agency’s insurance carrier are required.
Education and/or Experience
An Associate degree is preferred or three years direct experience working in an Independent Living Skills and/or related residential program serving adults with developmental disabilities. At least two years of supervisory experience is a must. At the discretion of the Chief Executive Officer, additional related managerial experience may be accepted in lieu of formal education.
The individual must have the ability to read, write and interpret documents in English. The individual must also have the ability to effectively present information and respond in English to questions from employees, family members, and funding agencies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to sit; reach with hands and arms; and utilize taste or smell.
The employee is occasionally required to walk; use hands to finger; handle or feel; and stoop kneel, crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.