Employment Services Coordinator

Job Title:       Employment Services Coordinator
Department:  Employment Services
Reports To:  Senior Director of Employment Services
FLSA Status:  NonExempt


Coordinates and facilitates the day to day operations of the Employment Services programs, assisting Employment Services Program Managers with job coach supervision, scheduling and billing tasks.

Essential Duties & Responsibilities

  1. Assists with supervision of Job Coaches which includes training, supervising, and evaluating performance.
  2. Schedules Job Coaches and monitors hours of service to ensure that every effort is made to provide the authorized number of service hours.
  3. Requests coaching hours and reimbursement as needed from funding sources.
  4. Conducts regular Job Coach meetings.
  5. Ensures job coaches send their weekly schedule on time.
  6. Completes service plans as assigned (IHSPs).
  7. Attends assigned scheduled IPP meetings.
  8. Reviews progress notes at the end of the month to ensure timeliness, appropriateness, and accuracy
  9. Complete funding source billing and reporting timely, correctly and accurately.

Other Duties & Responsibilities

  1. Attends meetings as directed by the Supported Employment Director.
  2. Maintains proficiency in all service plans (IHSPs) as needed.
  3. Maintains proficiency in all department computer applications and data bases.
  4. Believes in and supports the agency’s vision, mission, and core values. Works effectively with co-workers, consumers, and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical solutions; addresses others by name, title or other respectful identifiers; and respects the diversity of the New Horizons workforce in actions, words and deeds.
  5. Performs other duties as assigned by the Senior Director of Employment Services.

Supervisory Responsibilities

Assists Employment Services Program Managers with job coach supervision.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assistance with interviewing, hiring, and training employees; planning, assigning, and directing work; input regarding appraising performance; rewarding and disciplining employees; addressing and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Employment Services Coordinator must possess the knowledge of the needs of persons with developmental disabilities and/or traumatic brain injuries and have the ability to relate effectively with persons with disabilities. He/she must be able to manage crisis situations and have access to the necessary resources for consumers to live and work effectively in the community. Ability to organize, administer and coordinate a program and to act decisively and competently. Good verbal and written communication skills are also required.

Belief in the agency philosophy and in the dignity of the individual; demonstrated ability to work in a cooperative and supportive manner with staff, consumers, and the community; must also demonstrate the ability to organize work in an efficient and timely manner to meet the demands of the job.

The individual must have a reliable vehicle, a valid California Driver License, and good driving record, and proof of adequate vehicle insurance.

Education and/or Experience

Education equivalent to a bachelor’s degree in rehabilitation, human services or a related field from an accredited college or university. A minimum of two years work experience with the developmentally disabled, including at least one year experience in an administrative capacity. At the discretion of the Executive Director, additional related managerial experience may be accepted in lieu of formal education.

Language Skills

Ability to read, analyze, and interpret in English general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write in English reports, business correspondence, and procedure manuals. Ability to effectively present information in English and respond to questions from groups of managers, clients, customers, and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and required to talk. The employee is occasionally required to hear; to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.