Volunteer Services Coordinator

Job Title: Volunteer Services Coordinator
Department:  Development
Reports To: Senior Director of Development and Communications
FLSA Status: Non-Exempt


The Volunteer Services Coordinator is responsible for overseeing and implementing New Horizons’ volunteer program including relevant agency events and projects.

Essential Duties & Responsibilities

1. Serves as New Horizons Volunteer Coordinator for the agency’s overall volunteer program which includes the recruitment, placement, retention, and recognition of all agency volunteers.

2. Assesses agency needs and opportunities for volunteer service by individuals, employee groups or civic/volunteer organizations.

3. Processes volunteer applicants, conducts intake interviews, orientations, placements, scheduling, follow up and tracks volunteer service hours.

4. For agency special events (Gala, Golf, Walk, Purse and others), serves as point person for recruiting, assigning, training and working with volunteers during the event.

5. Coordinates and completes reports, letters, and tracking of hours as needed for volunteers for their schools, universities, employers.

6. Provides training and support to New Horizons staff in best practices in working with volunteers. Creates an atmosphere of appreciation and cooperation with staff/volunteers to maximize NH Member experiences through volunteer participation.

7. In coordination with the Sr. Director of Development, works with individuals and business partners to engage participants beyond volunteer options, including attending fundraising events, becoming donors, and as appropriate, be screened as potential board members.

8. Assists in the acquisition of event sponsorships and in-kind donations.

9. Assists other Development staff with fundraising and related activities.

10. Conducts agency tours and assists with agency presentations as needed.

Other Duties & Responsibilities

1. Attends meetings as directed by Sr. Director of Development.

2. Serves as back-up to Donor Relations Coordinator/Database Specialist.

3. Supports the Agency’s mission and partners with others to accomplish the mission.

4. Maintains the highest professional and ethical standards at all times.

5. Performs other duties as assigned.

Supervisory Responsibilities

This position has no direct supervisory responsibilities of employees. This position may direct work of volunteers. Carries out supervisory responsibilities of volunteers in accordance with the organization’s policies and applicable laws.


To do this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Passion and commitment to the mission and vision of New Horizons.
• Effective and persuasive oral and written communication skills.
• Positive, confident, professional and upbeat personality. Able to develop strong relationships with fundraising volunteers and donors. Able to inspire and earn respect through personal example and work ethic.
• Experience with high level special events.
• Must have an excellent ability to organize and to delegate responsibility to volunteers.
• Must possess high ethical and personal standards.
• Must be flexible to meet the needs of unexpected assignments and to work evenings and weekend hours as needed.
• Must be able to work effectively with the Development team, other staff, volunteers, the public, and Members with developmental disabilities

A criminal record clearance is required for this position. A valid California driver’s license, and a driving record acceptable to the agency’s insurance carrier are preferred.

Education and/or Experience

Bachelor’s Degree preferred from an accredited college or university. Experience may be substituted for education. A minimum of one year’s development or volunteer coordination experience for a non-profit organization is required. Must be computer literate, public speaking, customer service, and data entry experience is preferred.

Language Skills

Ability to read, analyze, and interpret English general business periodicals, professional journals, technical procedures, or government regulations. Ability to write in English reports, business correspondence, and procedure manuals. Ability to effectively present information in English and respond to questions from groups of managers, Members, customers and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk, see, hear, stand, walk, and reach with hands and arms. The employee is regularly required to lift and/or move up to 10 pounds. The employee is occasionally required to lift and/or move up to 25 pounds.