Community Support Instructor

Job Title:  Community Support Instructor
Department:  Community Day Services
Reports To: Community Day Services Director
FLSA Status:  Non-Exempt


The Community Support Instructor (CSI) provides instruction, coaching, assistance, support, and advocacy to individuals with intellectual and developmental disabilities that are transitioning from the Work Services program into volunteer settings and inclusive community activities.  The CSI-Level Two serves as the Team Lead for assigned community sites including the transportation of consumers to and from the site.

Essential Duties & Responsibilities

  1. Orients the consumer to the work setting which may include but is not limited to: Thrift stores, animal rescues, maintenance, food preparation, and other non-profits.
  2. Trains the consumer to complete their assigned job duties.
  3. Teaches the consumer appropriate work place behavior and attitudes.
  4. Assists the consumer in developing appropriate and positive relationships with co-workers.
  5. Provides appropriate moral support and encouragement, instruction, coaching, counseling, mentoring, and advocacy as needed for the person to succeed in their job.
  6. Participates in the consumer’s IPP meeting as the Team Lead.
  7. Provides travel training to and from community settings, including use of public transportation.
  8. Transports consumers to and from volunteer sites on daily basis, in own vehicle or assigned agency vehicle.
  9. Reviews the consumers’ performance with each consumer on an on-going basis and works with each consumer on targeted areas needing improvement.
  10. Serves as New Horizons’ professional representative at the community sites and provides site updates to Community Support Coordinator and/or Community Day Services Director.

Other Duties & Responsibilities

  1. Completes all paperwork, documentation, or progress notes in a timely and correct manner.
  2. Attends meetings and trainings as directed by Community Day Services Director.
  3. Maintains the highest professional and ethical standards at all times.
  4. Supports the Agency’s mission and partners with others to accomplish the mission.
  5. Performs additional duties, as assigned.

Supervisory Responsibilities

This position serves as Team Lead at community sites with no direct supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual must have a reliable vehicle, proof of vehicle insurance, a valid California Driver License, and a driving record acceptable to the agency’s insurance carrier.  The individual must be able to take public transportation.

Education and/or Experience

A high school diploma or equivalent; one year of experience working with adults with developmental disabilities is preferred.

Language Skills

Ability to read, write and interpret documents in English. Ability to effectively present information and respond to questions in English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, couch, or crawl; and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.